I don't care if it's refurbished as long as it works and costs me nothing. I had to do about 15 minutes of repeat troubleshooting with a tech on the phone then was transferred to a supervisor - this seems to be a known issue with this model (there may be some legalities that they are dealing with regarding this issue). My printer is 152 days out of warranty but they have (pretty easily) agreed to send me a working refurbished printer at no cost and I will send them back my broken one. I originally posted for the HP support tech who has answered in this forum to send me a private message as well, but then I called the HP support line. I too have a Photosmart 5520 and have tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for getting the black ink to print. If anyone is unsure how to check their private messages, this post, has instructions. I'd like to thank all three of you for your patience (and anyone else who joins) as I understand how frustrating it is to need something that just isn't working properly. I will do my best to address everyone and hopefully get all of the issues at hand, - I am going to send you a private message to address your request for a - Welcome to the HP Forums! I'm so sorry to hear that your experience with HP went from bad to worse, but if it's okay with you, I'd like to help out! I will also send you a private message to discuss your situation and see how I can help you - Welcome to the HP Forums Am I safe to assume that you have a Photosmart 5520 as well and that you've tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? If my assumptions are correct, can you please let me know what country you live in? With that hopefully we can get this resolved for you! Perhaps it is a driver issue that is no longer compatible with recent windows software updates, as it seems this has reared it's ugly head as of late, and I have had some windows updates installed very recently. I am in the United States and my printer is still under warranty. I would like a private response as well to find out what HP is planning to do to fix this. I believe it is a software issue, and the HP doc indicates the same however, there is nothing updated on the HP website for an updated version of the software or drivers. however, it's obvious that if there was a problem with the actual cartridge or the printheads or anything realated to that, the black ink would not show up when printing a test page directly from the printer. I have spent 5 hours trying to fix this uninstalling and reinstalling software and drivers, along with going throught all the steps in the troubleshooing guide regarding the cartridges, etc. Hello Teri Lynn! I would like to report the same problem - my black ink will not print if I print a test page or anything else directly from my PC however, the black in will print when I print a test page directly from the printer itself. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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